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Super 8 guarantees that the Super8.com web site and the Super 8 toll free number (1-800-800-8000) will have the lowest rate publicly available to consumers on the Internet. If you find a rate lower than Super 8’s best available rate that is viewable and bookable on another website for the same hotel, same room type, same number of guests, same currency and for the same dates, and advise Super 8 within 24 hours after booking your room on Super8.com or through the Super 8 toll-free number, Super 8 will provide you with the first night of your stay for one room for free. If there is a rate available on Super8.com or through the Super 8 toll-free number that is the same or lower than the rate on the other web site, the Super 8 rate will be offered instead.
To file a claim, fill out the online Claim Form with your booking details. Only one valid claim can be submitted for the same arrival date.
Guarantee applies only to reservations made at the Super8.com web site or the Super 8 toll-free number for Super 8 hotels in the United States and Canada. Guest must have a Super 8 reservation confirmation number.
Guest must submit the claim within 24 hours after booking the original Super 8 reservation and at least 24 hours before scheduled arrival. If the original reservation was made within 24 hours of arrival, the Best Rate Guarantee is not applicable. The competing rate on another website must be for the same hotel, for the same dates, for the same room type, for the same number of guests, in the same currency and must be publicly viewable and bookable via the Internet. A viewable rate means that the general public can view the rate on the website. A bookable rate means that the rate is available and can be reserved online. Special rates available only to members of membership clubs or programs do not qualify.
Super 8 customer service agents must be able to verify, to their satisfaction, that the claim meets all conditions of the Guarantee and these Terms and Conditions, and that it has been properly submitted.
If there is a rate available on Super8.com or through the Super 8 toll-free number which is the same or lower than the qualifying rate on the other website, the Super 8 best available rate will be offered to the guest. No free room night will apply. Super 8 will only honor the free room night if Super 8 does not have the best available rate.
Only one free room night will be offered per stay. A room night means one guest room for one night, regardless of the number of rooms or reservations booked by the guest. A stay is any number of consecutive nights spent at the same hotel, even if the result of more than one reservation.
For a multiple night stay, the total room cost for the stay will be evaluated in determining whether the other website has a lower rate.
Any rate change is not effective until the guest receives written confirmation. The standard claims processing time is four business hours (Central Standard). Claims submitted outside of business hours will be processed on the next business day. If a guest's stay begins before written confirmation is received, the original rate will remain in effect. Super 8 recommends that the written confirmation of any rate change be presented by the guest at check-in.
The Guarantee applies only to published rates available to the general public. This excludes private rates, packaged rates, rates involving a prepaid voucher program, hotel rooms sold as part of a travel package, corporate discount rates, group rates (5+ rooms), meeting rates, any rates requiring membership in a club such as AAA rates or AARP rates, affinity program, or other organization where the rates are targeted toward a specific group of individuals and not intended for the general public.
The Guarantee does not apply to websites or rates where the Super 8 brand and/or specific hotel and location are not known until the booking is made such as Priceline® or Hotwire®.
If the guest is a member of the Wyndham Rewards loyalty program, the number of Wyndham Rewards Points, airline miles of other currency to be awarded will be based on the rate actually paid by the guest at check-out.
For purposes of this Guarantee, the "rate" includes the room rate only and does not include any taxes or tariffs (i.e. federal, state, provincial or local) or any guest fees or charges which may be imposed by the hotel on the guest's stay.
The rates available under this Guarantee cannot be combined with any other special or promotional offers or discounts.
Void where prohibited by law. Super 8 reserves the right to modify, alter, suspend or terminate this Guarantee at any time without prior notice at its sole discretion.
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