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Super 8 Redlands/San Bernardino

1160 Arizona St, I-10 Exit Alabama St N, Redlands, CA 92374-2816 US

Check in:
After 12:00 PM
Check in: After 12:00 PM
Check out:
Before 11:00 AM
Check out: Before 11:00 AM
TripAdvisor Rating
3.05Average TripAdvisor Overall Rating of 3.0 of 5 for Super 8 Redlands/San Bernardino
Based On 94 reviews94
  • Phone Numbers
      Phone: 1-909-335-1612
      Fax: 1-909-792-8779
  • ADA defined service animals are welcome at this hotel. Sorry, no other pets are allowed.

Super 8
  • Free SuperStart® Breakfast
  • Kids 17 and under stay free
  • Free in-room high-speed Internet access
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Traveler Reviews brought to you by
1160 Arizona St, I-10 Exit Alabama St N| Redlands, CA 92374-2816

TripAdvisor Traveler Rating:

1.05 Average TripAdvisor Cleanliness Rating of 1 of 5 for Super 8 Redlands/San Bernardino  Cleanliness
2.05 Average TripAdvisor Location Rating of 2 of 5 for Super 8 Redlands/San Bernardino  Location
1.05 Average TripAdvisor Rooms Rating of 1 of 5 for Super 8 Redlands/San Bernardino  Rooms
1.05 Average TripAdvisor Service Rating of 1 of 5 for Super 8 Redlands/San Bernardino  Service
1.05 Average TripAdvisor SleepQuality Rating of 1 of 5 for Super 8 Redlands/San Bernardino  SleepQuality
1.05 Average TripAdvisor Value Rating of 1 of 5 for Super 8 Redlands/San Bernardino  Value
1.05 1 of 5 stars

“Wish there was less than one star”

  , Castaic
We booked the room for two nights, but only stayed for one...it was that bad. We are used to cheap hotels, but this one was beyond cheap and bad. When we walked in, it was right around 1p, and no one else was in the exceptionally small lobby that serves as a breakfast area (the room was no more than maybe five feet by seven feet with only a couple tables and a dingy looking breakfast counter). There were two women at the front desk talking. It seemed one was the manager (a grey-haired lady) and the other was an employee (with dark hair), and the manager was leaving for the day. They looked up at us and told us to give them a minute. For ten minutes we stood there while the manager talked to employee. Seriously?!The first thing that hit us in the room was the smell. We thought it was just a bad cleaning job, so we unpacked and put our stuff away. Then we went to Target to get some air freshener. We sprayed the whole room down. We left for dinner, and came back and the smell was worse than ever! It smelled like moldy, stinky feet. We sprayed more air freshener. Then we realized the smell was coming from the a/c unit on the wall. It had to be run since it was well over 100 degrees outside. We thought we could deal with the smell. But after about 20 minutes, the smell was even worse!! The room had a sticky feel in the air... it was very odd. I went to the front desk and asked them if we could change rooms. I was told that we had to wait until the manager came on shift at 10p so they could switch us. It was around 5:30 or 6p, and we are in bed well before 10p. She said she couldn't switch rooms because we had been in there for so long and they had no maids to clean the room, so they had to wait for a manager to see if they would approve it! THERE WERE HARDLY ANY OTHER GUESTS AT THE MOTEL! Why couldn't they switch our room and then get the manager to approve it later? Or, better yet, get the manager on the phone and ask them to help?! We also explained we weren't in the room that long, we had been out and about since arriving.My husband went to the lobby and told them we were not staying the second night. Then they called the room to confirm we were checking out the next morning. I could hardly believe they would rather lose a paying customer than switch a room! The next morning, we checked out. The same women from our check in were at the front desk. No apologies, no attempts to make it right. No one seemed to care about paying customers.

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