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Super 8 Milford/New Haven

1015 Boston Post Rd, I-95 N or South Exit 39A, Milford, CT 06460 US

Check in:
After 2:00 PM
Check in: After 2:00 PM
Check out:
Before 11:00 AM
Check out: Before 11:00 AM
TripAdvisor Rating
2.55Average TripAdvisor Overall Rating of 2.5 of 5 for Super 8 Milford/New Haven
Based On 74 reviews74
  • Phone Numbers
      Phone: 1-203-878-3575
      Fax: 1-203-877-6911
  • ADA defined service animals are welcome at this hotel. Sorry, no other pets are allowed.

Super 8
  • Free SuperStart® Breakfast
  • Kids 17 and under stay free
  • Free in-room high-speed Internet access
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Traveler Reviews brought to you by
1015 Boston Post Rd, I-95 N or South Exit 39A| Milford, CT 06460

TripAdvisor Traveler Rating:

1.05 Average TripAdvisor Cleanliness Rating of 1 of 5 for Super 8 Milford/New Haven  Cleanliness
3.05 Average TripAdvisor Location Rating of 3 of 5 for Super 8 Milford/New Haven  Location
1.05 Average TripAdvisor Rooms Rating of 1 of 5 for Super 8 Milford/New Haven  Rooms
2.05 Average TripAdvisor Service Rating of 2 of 5 for Super 8 Milford/New Haven  Service
3.05 Average TripAdvisor SleepQuality Rating of 3 of 5 for Super 8 Milford/New Haven  SleepQuality
1.05 Average TripAdvisor Value Rating of 1 of 5 for Super 8 Milford/New Haven  Value
1.05 1 of 5 stars

“Bugs Poor Service Room Not as Advertised”

  , Boston
Dear Sirs,I am following up on my stay Sunday. June 16, 2013 in room 201.I have had the pleasure in many Super 8s in the North America, South America, Europe and East Asia.Firstly I must tell you how courteously and professionally we were welcomed by your staff upon arrival Sunday evening. Please offer our thanks to a wonderful team member?Unfortunately the morning staff on Monday AM undid all that goodwill and more.At about 7:30 AM I bought a Super 8 drinking cup which I had used overnight for water to the Front Desk. The cup was covered with ants. I only hope they weren't in the cup as I drank overnight in the dark. I first saw them in the morning when I went to take a sip. As I also reported, the night table, phone and radio was covered with ants. We also saw some crawling on our beds.When I reported this I was struck by many things regarding your Monday morning staff's responses. I then asked what they would do for me about this? (I worked in Hospitality for many years so some remedies I was looking for and frankly expected come from my training and response policies for issues like this I was taught to use should a situation like this arise.)I'll list them in no particular order - Please see attached photos:1. Neither of the 2 staff on duty apologized.2. They did take pains to confirm my Room number and make notes to have this "dealt" with. This I was told repeatedly. What really did I care after the fact?3. They didn't really act surprised. It was as if #201 had had on-going infestation issues.4. The gentleman on duty checked my folio in the pit and explained I had a very good rate. The lowest, really. Now the fact that I has booked through booking.com at a rate you offered, shouldn't really bear on this at all, should it? This was a rate for the room YOU offered and were happy to get if the room could be sold by booking.com. If it wasn't the highest legal RACK you could get, that was not really my concern. Did the ants pay RACK? His attitude implied "For $62 Dollars tax included, what do I expect?"5. No one asked if we wanted to change rooms to a "good" room? At my properties. we would have helped guest move immediately.6. No one offered washing or dry-cleaning services.7. The gentleman asked if I saw all the disgusting ants on my drinking cup and in the beds the previous evening? Hmmm? See number 3 above.8. The fridge was plugged in but did not work. The power cord for the microwave was not

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