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Super 8 San Bruno /SF Intl Arpt West

421 El Camino Real, El Camino Real - Off 101/380, San Bruno, CA 94066 US

Check in:
After 2:00 PM
Check in: After 2:00 PM
Check out:
Before 11:00 AM
Check out: Before 11:00 AM
TripAdvisor Rating
4.05Average TripAdvisor Overall Rating of 4.0 of 5 for Super 8 San Bruno /SF Intl Arpt West
Super 8 San Bruno /SF Intl Arpt West
  • Phone Numbers
      Phone: 1-650-624-0999
      Fax: 1-650-225-0448
  • No smoking
  • ADA defined service animals are welcome at this hotel. Sorry, no other pets are allowed.

Super 8
  • Free SuperStart® Breakfast
  • Kids 17 and under stay free
  • Free in-room high-speed Internet access
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Traveler Reviews brought to you by
421 El Camino Real, El Camino Real - Off 101/380| San Bruno, CA 94066

TripAdvisor Traveler Rating:

2.05 Average TripAdvisor Cleanliness Rating of 2 of 5 for Super 8 San Bruno /SF Intl Arpt West  Cleanliness
5.05 Average TripAdvisor Location Rating of 5 of 5 for Super 8 San Bruno /SF Intl Arpt West  Location
2.05 Average TripAdvisor Rooms Rating of 2 of 5 for Super 8 San Bruno /SF Intl Arpt West  Rooms
1.05 Average TripAdvisor Service Rating of 1 of 5 for Super 8 San Bruno /SF Intl Arpt West  Service
4.05 Average TripAdvisor SleepQuality Rating of 4 of 5 for Super 8 San Bruno /SF Intl Arpt West  SleepQuality
3.05 Average TripAdvisor Value Rating of 3 of 5 for Super 8 San Bruno /SF Intl Arpt West  Value
3.05 3 of 5 stars


  , Newark
We checked in to put our stuff in the room and immediately left. Coming back I flushed a tissue down the toilet and it started spraying out everywhere!!!! I immediately called the front desk and the guy comes up with a tiny rag. He comes into the bathroom and starts mumbling, dropping the rag and squeezing the water into the sink (I was amazed at how he could possibly think a small rag would clean up the whole entire bathroom that was flooded). My boyfriend asked if there was anyway we could get a mop up there to clean it or a different room and the guy started yelling at us that we didn't know how to flush the toilet. I was so upset with how he spoke to us that I started walking to the front desk (not knowing he was the only one working the front desk). When I came back he started saying you don't listen I'll give you another room. I start to calm down he moves us into the other room, only handing me the keys and that's it. We walk to find the new room only to open it up to dirty towels on the floor and shoved behind the door. At this point I was fuming, go back down to get the man who is talking on his cell phone laying on the lobby couch. I knock on the window and he looks, rolls his eyes and gets up saying one second. Opens the door (while still on the phone) and I explain the situation. He shuts the door gets off the phone and followed me up. Explaining to him and showing what we walked into he asks is the room not ok? Of course it's not ok there are dirty towels all over the floor and shoved behind the door I didn't even want to look at the sheets! Now he is really yelling at us, puts us in our THIRD room and I was so mad with how disrespectful the man was telling us its our fault. I said I am sorry but if I am paying for a room or regardless, I am not going to sleep in a room where it clearly was not cleaned or had a toilet overflowing. His response was "IF YOU'RE NOT HAPPY LEAVE!" and I immediately asked for the manager. He quickly stopped and said no no don't complain and I laid it out to him, then he claimed to be the assistant manager, showing us the flat screen tv saying you don't like? Clean towels, big bed, refrigerator. I don't need him pointing out the stuff I already knew came with the room, nor did I need him yelling at me and completely disrespecting a customer. We were so upset it was late I did not want to argue anymore and figured I would talk to the real manager in the morning. I was completely shocked at how we were treated!!

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