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Super 8 Grande Prairie

10050 116th Ave, Grande Prairie, AB T8V 4K5 CA

Check in:
After 3:00 PM
Check in: After 3:00 PM
Check out:
Before 11:00 AM
Check out: Before 11:00 AM
TripAdvisor Rating
3.55Average TripAdvisor Overall Rating of 3.5 of 5 for Super 8 Grande Prairie
  • Phone Numbers
      Phone: 1-780-532-8288
      Fax: 1-780-532-8868
  • Maximum of 3 pets are allowed for a non-refundable charge of $25 for the first 2 two nights, and $10 for every consecutive night. Pet Sanitation Fee is $75 if applicable. Long term stays needs to make arrangements with GM. Exceptionally large dogs over 50 pounds, must be discussed with GM. Service animals are also welcome at this hotel.

Super 8
  • Free SuperStart® Breakfast
  • Kids 17 and under stay free
  • Free in-room high-speed Internet access
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Traveler Reviews brought to you by
10050 116th Ave Grande Prairie, AB T8V 4K5

TripAdvisor Traveler Rating:

3.05 Average TripAdvisor Cleanliness Rating of 3 of 5 for Super 8 Grande Prairie  Cleanliness
3.05 Average TripAdvisor Location Rating of 3 of 5 for Super 8 Grande Prairie  Location
3.05 Average TripAdvisor Rooms Rating of 3 of 5 for Super 8 Grande Prairie  Rooms
1.05 Average TripAdvisor Service Rating of 1 of 5 for Super 8 Grande Prairie  Service
3.05 Average TripAdvisor SleepQuality Rating of 3 of 5 for Super 8 Grande Prairie  SleepQuality
2.05 Average TripAdvisor Value Rating of 2 of 5 for Super 8 Grande Prairie  Value
2.05 2 of 5 stars

“Worst Customer service EVER”

  , Evansville
I booked several weeks in advance, as I was attending a concert in the area. We arrived at 2 p.m., and stopped to see if by chance our room was ready early. We walked up to the front desk and were greeted with, "I am sick of this sh**- that Arabian Motherfu**er". This was from "Lori"- some sort of staff member, who was ranting about how she hated her boss. There were several more expletives and a lot of huffing and slamming things around, before "Judy" (pretending that this was NOT happening) asked us if she could help us. We were speechless to say the least. She looked at our confirmation print-out and told us that due to staffing issues, they had no rooms available, but check-in was not until 3p.m. She said we could wait in the lobby if we like, but we declined and left to do some shopping. At 5 p.m., we returned to the hotel, and were met with a line of people in the lobby trying to get into their rooms. The couple in front of us was livid, and demanded to know why their room was not available 2 hours after the designated check-in time. They were told that there were staffing issues, and that the owner was trying to clean the rooms, but he was not updating the front-desk staff when they were ready. There were apologies and excuses, but no offers for discounts. When we reached the desk, we listened to the woeful tale of how one employee had been on their feet since 7 a.m., it had "been like this" all day, and her feet were as wide as they could get. The other employee complained that this was all going on since before her shift and she walked in and had to deal with all this. I explained to her that we had been there hours earlier and were told our room would be ready at 3.She told us she wouldn't blame us for being upset, but there was nothing she could do, it would be a half an hour until the room was ready, and she would understand if we had to go somewhere else. with an hour and a half until showtime (15 minutes travel time), we had no choice but to wait. She looked relieved when I said' "I have no choice."- she thought we were going to try to find another room. She went back into stress-mode when I explained that we had no choice but to STAY. I ended up changing clothes in the public restroom, and we finally got a room. It was decent, except that there was food in the cabinets from the previous guests, as well as some medications. We were not offered a discount, and needless to say will never stay there again- no thank you, Super 8. Worst trip ever.

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These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.