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Super 8 Henrietta/Rochester Area

I90 NYS Thruway at I390, 1000 Lehigh Station Rd, Henrietta, NY 14467-9311 US

Check in:
After 3:00 PM
Check in: After 3:00 PM
Check out:
Before 12:00 PM
Check out: Before 12:00 PM
TripAdvisor Rating
3.55Average TripAdvisor Overall Rating of 3.5 of 5 for Super 8 Henrietta/Rochester Area
  • Phone Numbers
      Phone: 1-585-359-1630
      Fax: 1-585-359-1630
  • Dogs are allowed with permission for a non-refundable charge of $10 per night in non-smoking rooms or free of charge in smoking rooms. ADA defined service animals are also welcome at this hotel.

Super 8
  • Free SuperStart® Breakfast
  • Kids 17 and under stay free
  • Free in-room high-speed Internet access
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Traveler Reviews brought to you by
I90 NYS Thruway at I390, 1000 Lehigh Station Rd| Henrietta, NY 14467-9311

TripAdvisor Traveler Rating:

1.05 Average TripAdvisor Cleanliness Rating of 1 of 5 for Super 8 Henrietta/Rochester Area  Cleanliness
3.05 Average TripAdvisor Location Rating of 3 of 5 for Super 8 Henrietta/Rochester Area  Location
2.05 Average TripAdvisor Rooms Rating of 2 of 5 for Super 8 Henrietta/Rochester Area  Rooms
2.05 Average TripAdvisor Service Rating of 2 of 5 for Super 8 Henrietta/Rochester Area  Service
2.05 Average TripAdvisor SleepQuality Rating of 2 of 5 for Super 8 Henrietta/Rochester Area  SleepQuality
3.05 Average TripAdvisor Value Rating of 3 of 5 for Super 8 Henrietta/Rochester Area  Value
2.05 2 of 5 stars

“Bloody Bed Spread”

  , Henrietta
We arrived and found two 4-6" stains that looked like dried blood on the bed spread. My 15 month old also peed a little on the bathroom floor when we were trying to get her in the tub. I called the front desk and told them I needed some disinfectant for the floor and about the bloody bedspread. She didn't even sound surprised or disgusted. She offered to bring new sheets. I reminder her it was on the bed spread. She said she would bring new sheets. We left for the evening and got back at 11:30. The sheets were still in a pile on the bed. The bed wasn't even made. Also, they didn't leave the disinfectant. I didn't pay $100+ a night to make my own bed. The next morning when we checked out, I told the front desk and they said a manager would call. No one ever did. I called a couple days later and finally got ahold of her. She made excuses about the staff being too busy to actually make the bed and didn't give an excuse why they didn't leave the disinfectant. She said she would not do anything for our horrible stay. BAD PLACE TO STAY!!!

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These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.