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Super 8 Houston/Brookhollow NW

5655 West 34th Street, Houston, TX 77092 US

Check in:
After 3:00 PM
Check in: After 3:00 PM
Check out:
Before 12:00 PM
Check out: Before 12:00 PM
TripAdvisor Rating
3.05Average TripAdvisor Overall Rating of 3.0 of 5 for Super 8 Houston/Brookhollow NW
Based On 81 reviews81
  • Phone Numbers
      Phone: 1-713-688-6800
      Fax: 1-713-476-0398
  • ADA defined service animals are welcome at this hotel. Sorry, no other pets are allowed.

Super 8
  • Free SuperStart® Breakfast
  • Kids 17 and under stay free
  • Free in-room high-speed Internet access
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Traveler Reviews brought to you by
5655 West 34th Street Houston, TX 77092

TripAdvisor Traveler Rating:

1.05 Average TripAdvisor Cleanliness Rating of 1 of 5 for Super 8 Houston/Brookhollow NW  Cleanliness
3.05 Average TripAdvisor Location Rating of 3 of 5 for Super 8 Houston/Brookhollow NW  Location
1.05 Average TripAdvisor Rooms Rating of 1 of 5 for Super 8 Houston/Brookhollow NW  Rooms
1.05 Average TripAdvisor Service Rating of 1 of 5 for Super 8 Houston/Brookhollow NW  Service
1.05 Average TripAdvisor SleepQuality Rating of 1 of 5 for Super 8 Houston/Brookhollow NW  SleepQuality
1.05 Average TripAdvisor Value Rating of 1 of 5 for Super 8 Houston/Brookhollow NW  Value
1.05 1 of 5 stars

“WORST ROOM EVER!!!!”

  , Winnfield
We arrived at midnight the first night and we were tired after the long drive so we just wanted to check in, get a shower, and rest. When I entered the bathroom, it was already occupied, the roaches had beaten me to the shower!!! Then, pulled back the covers on the first bed and the sheets were filthy with a blanket that had big dried up white spots all over it. The second bed was clean, so we slept fully dressed on top of the covers. First thing the next morning, got ready to call the front desk, and realized the phone was tore up, no buttons. Went downstairs and made a complaint and requested clean linen and blankets for both beds & for the rooms to be sprayed, because the hotel was completely booked. She acted amazed when I said there were roaches, as if she didn't already know, but, I was assured it would be handled. THAT DID NOT HAPPEN!!! Returned to the room that night, only to find that housekeeping had replaced only the fitted sheet and turned the blanket over on the other side (I looked)!!! I was furious... Again, the other bed was clean so we slept on top of those covers. This time the roaches were crawling all over the mirror. I had 3 rooms at this hotel for me & other family members and I had the WORST ROOM. I've stayed here many times before because of its close proximity to other family and this was the only time that I have had such a horrible experience. When I spoke with the manager before leaving, all he could say was that he would talk to the housekeeper, no apology or anything..... AWFUL, AWFUL, AWFUL!!!!

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