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Super 8 Norfolk/Chesapeake Bay

1010 West Ocean View Avenue, I64 Exit 273, Norfolk, VA 23503 US

Check in:
After 4:00 PM
Check in: After 4:00 PM
Check out:
Before 11:00 AM
Check out: Before 11:00 AM
TripAdvisor Rating
2.55Average TripAdvisor Overall Rating of 2.5 of 5 for Super 8 Norfolk/Chesapeake Bay
  • Phone Numbers
      Phone: 1-757-587-8761
      Fax: 1-757-587-9473
  • ADA defined service animals are welcome at this hotel. Sorry, no other pets are allowed.

Super 8
  • Free SuperStart® Breakfast
  • Kids 17 and under stay free
  • Free in-room high-speed Internet access
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Traveler Reviews brought to you by
1010 West Ocean View Avenue, I64 Exit 273| Norfolk, VA 23503

TripAdvisor Traveler Rating:

1.05 Average TripAdvisor Cleanliness Rating of 1 of 5 for Super 8 Norfolk/Chesapeake Bay  Cleanliness
3.05 Average TripAdvisor Location Rating of 3 of 5 for Super 8 Norfolk/Chesapeake Bay  Location
1.05 Average TripAdvisor Rooms Rating of 1 of 5 for Super 8 Norfolk/Chesapeake Bay  Rooms
1.05 Average TripAdvisor Service Rating of 1 of 5 for Super 8 Norfolk/Chesapeake Bay  Service
3.05 Average TripAdvisor SleepQuality Rating of 3 of 5 for Super 8 Norfolk/Chesapeake Bay  SleepQuality
1.05 Average TripAdvisor Value Rating of 1 of 5 for Super 8 Norfolk/Chesapeake Bay  Value
1.05 1 of 5 stars

“By far the worst hotel experience”

  , Reisterstown
My wife and I decided to go on last vacation before the baby comes. We arrived early and had plenty of time to look around before checking in. The place looked horrible. The breakfast area was atrocious. Specifically there were 3 tables total and they were in the small lobby area where anyone coming to the hotel would find themselves in. We asked people how the rooms were and we heard the same answer, dusty, dirty and to not use bare feet in the shower. Our friends were going here for labor day vacation and suggested this place having stayed before. This is why we didn't do the research as we normally do. We were freaking out and with my wife being pregnant, basic cleanliness was important to us. In fact, as we waited for check in, we scouted some other hotels. A Best Western Plus (a much much better hotel) nearby had similar room as to what we reserved for $35, but my wife wanted to see the room at Super 8 first, since our friends were going to stay there too. When we saw the room, we saw that everything we were told by other people staying there was true. The bed sheet were grey, and there were dirt spots etc, the tub was dirty, the microwave was clean at the bottom, but not at the top. There were thick layers of dust everywhere. We checked out 3 rooms, same issues in everyone of them. While looking at the 3rd room, I called Best Western, but unfortunately at that point the room was already rented. With this being Labor Day weekend we didn't have much of a choice. We had to stay. The following morning we spoke with the manager. He said that he was sorry and that they were going to clean everything thoroughly. When we got back to the room after it was cleaned, other than changed sheets (that didn't look any whiter or cleaner, and clean towels, there was nothing else touched, the layer of dust was as thick as before. We called the manager to the room and showed him everything. He brought in the house keeper, who upon seeing and hearing this, cussed and walked out saying she wasn't going to clean. Some relative of hers who was visiting, ended up cleaning the room again. Afterwards I went to talk to the manager again, to see if he was willing to do anything; Nothing. No discount. On checkout, we had another issue. We were taking things out. Checkout was at 12, at 12:03 the same housekeeper tossed our 3 remaining bags out despite the fact that we were obviously leaving. Front Desk, couldn't do anything. No discounts, nothing. We want a refund for the stay.

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